FAQ

Your card may have expired, reached its limit, or encountered a processing error. If you're still having trouble, please contact our customer support team at support@topselect.ca.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Shopify Pay.

For credit card verification, you must enter the address exactly as it appears on your credit
card statement.

Due to shipping restrictions, we cannot deliver to P.O. Boxes. If you don’t have an alternative address, please contact our customer support team at support@topselect.ca.

If you’d like t change your address, please contact our support to help you with this issue.
Unfortunately, you cannot change your shipping address after your order has been shipped.

Standard shipping is available to all Canadian provinces and territories.

We offer $5 flat-rate standard shipping, with expedited and priority options also available for faster delivery. Free standard shipping is available on orders over $100 within Canada.

Orders are typically processed within 1 business days. Orders placed on weekends or holidays will be processed on the next business day. Standard shipping delivers within 3-4 business days, while expedited shipping takes 2-3 business days. For faster delivery, priority shipping ensures your order arrives in 1-2 business days.

Yes, we accept returns within 30 days of purchase. Please review our return policy for details:

Defective
products: Full refund will be issued upon return.

Non-defective
products: A partial refund will be issued, and customers are responsible for return’s shipping costs.

To initiate a return, please contact our customer support team at support@topselect.ca.

Once your order is shipped, you will receive a tracking link via email.

 If your order hasn’t arrived within the expected timeframe, please contact our customer support team at support@topselect.ca.

If you receive a defective product, please contact our customer support team immediately. We will provide you with instructions on how to return the product for a full refund.

You can reach our customer support team via email at support@topselect.ca or by phone at +1-403-589-7638. We are happy to assist with any questions or concerns.

We buy directly from a SanDisk distributor, ensuring all products are 100% authentic.

SanDisk drives display the total unformatted capacity on the label and packaging. For example, a 128GB drive has a total capacity of 128,000,000,000 bytes (where 1GB = 1,000,000,000 bytes).

However, the available capacity may appear smaller in the operating system due to differences in how storage space is measured:

Operating Systems calculate storage using binary measurements:

1 Kilobyte (KB) = 1,024 bytes

1 Megabyte (MB) = 1,048,576 bytes

1 Gigabyte (GB) = 1,073,741,824 bytes

Manufacturers, like SanDisk, use decimal measurements:

1 MB = 1,000,000 bytes

1 GB = 1,000,000,000 bytes

Because of this difference, the operating system will display a smaller capacity than what's listed on the packaging.

SanDisk provides this limited warranty to the end-user purchaser (“You”), ensuring that this product (the “Product”), excluding content or software supplied with or on the Product, will be free from material defects in manufacture, conform to SanDisk's published product specifications, and be fit for normal use according to the published instructions during the Warranty Period specified in the table, commencing on the date of purchase. This warranty is provided only to You and is not transferable. 

This warranty does not cover the use of the Product in connection with the following devices or uses (as determined by SanDisk): 

• (i) normal wear and tear, 
• (ii) video monitoring, security, and surveillance devices, 
• (iii) internet protocol/network cameras, 
• (iv) in-car recording devices/dashboard cameras/black box cameras, 
• (v) display devices that loop video, 
• (vi) continuous recording set-top box devices, 
• (vii) continuous data logging devices like servers, or 
• (viii) other excessive uses that exceed normal use according to published instructions. 

The warranty exclusions from points (ii)-(vii) do not apply to SanDisk High Endurance Video Monitoring microSD Cards. 

To make a warranty claim, please contact at support@SanDisk.com within the Warranty Period, providing proof of purchase (showing the date and place of purchase and name of the reseller), and the product name, type, and number. You may return the Product after first obtaining a Return Material Authorization number and following any other guidelines listed.